Our Awards

  

Accommodation

 
 Accommodation
In the event the accommodation booked or requested is not available; every effort will be made for an alternative in another accommodation of similar standard. (in case of the above hotel is not available, a similar one will be replaced).

Special request
Please inform us during booking if there are any requests regarding special meals, dietary requirements, adjoining room and so on. Your email will be quickly replied on but such  requests are subject to confirmation and availability.  

 

Reservation & Deposit

Reservation Hotel & Tour
The booking should be made 30 days prior of hotel or tour departure and please note that rate included Christmas Eve and New Year Eve.

Deposit on Hotel & Tour
The 50% deposit or full payment of tour fare per person is required upon booking. Failure to comply with this may result in an automatic cancellation of reservation and or a forfeiture of deposit.

Cancellation & Amendment

Cancellation of Tour Booking      

 Charged/Person

- More than 25 days prior to departure

- No Charge

- 15-24 days prior to departure.

- 25 %

- 08-14 days prior to departure  

50 % 

- 04-07 days prior to departure

75 %

- 03 days or less prior to departure

- 100%

Amendment
For each amendment made after a booking has been confirmed, an amendment fee of US$ 10 per person will be charged. 
An amendment fee does not constitute a transfer to another tour whereby an administration fee of US$10 per person will be levied in addition to the amendment fee.

Complaint/Claims/Refund

Complaints
Any complaint/claims must be made in writing within 2 weeks after services have been rendered.

Claims
No responsibility is accepted in respect of any complaint/claim which is not so made.

Refund
Tour members should be aware that the Company is acting as an agent for the service suppliers. After a deposit or full payment is made, all arrangements are still subject to confirmation. When the arrangement cannot be confirmed.
The Company will endeavor to notify passenger at least 3 weeks before departure and a refund to payment of tour fare will be made accordingly if the tour is cancelled within the stipulated time frame within the Cancellation and Amendment Policy. The Company shall not be liable for any further responsibilities.

 

Extension of Stay

Extension of stay/deviation may be permitted at the end of tour, subject to maximum validity and restrictions of air ticket, seat confirmation and availability of hotel prior to commencement of tour. It is the passenger's responsibility to hold firm confirmation for their return flight. 

When extension of stay /deviation can not be confirmed three weeks prior to the group's departure date, passenger is deemed to be taking the original tour schedule. 

In the event that the original arrangement has been changed by the Company during the process, any extra cost will be borne by the passenger.

Extension of stay/deviation will be at passengers own expenses & transfer to airport will not be provided.

The air ticket issued is a special ticket, restricted to a specific airline only. It is non-negotiable, non-endorsable, non-refundable & non-re routable. Any alternation in routing or dates by passenger is solely at his/her own risk. The Company and its associated agents shall not be held responsible for any inconvenience caused and extra expense incurred. No refund will be made for any unused air ticket, accommodation, meals, or sightseeing in part or full.

 

Tour Policy and Child Fare

Tour Group:
For group tour of full paying 15 pax and above, one (01) tour leader is given full complimentary on double sharing basis.
 
Child fare:
-
Infant of 2 years old and below sharing same room with parents charge 10% 
- Child of under 12 years old and sharing same room with parents charge  65%
-
Child of under 12 years old and sharing same room with parents with extra bed  is charged for 70%

Eligibility:
-
Below 12 years ( on the date of departure) 
- Child fare is based on sharing a room with two adults. 
There will be an additional cost for child sharing one room with adult.

Travel Document

 

Travel insurance
We strongly recommend that you take out a holiday insurance policy. 
Please ask your nearby travel agent, or speak to your own insurance broker for any assistance of travel insurance.

Travel Document
Passengers must possess a valid passport (at least 6 months) and are responsible for obtaining necessary visa etc., prior to departure. Check with nearby travel agent for other countries' visa requirement and to obtain Tour Orders (vouchers) for the whole package tours.